061 - Which Email Metrics Matter?

Your 28% Email Open Rate Means Nothing (Here's What Actually Matters)

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Your appeal email had a 35% open rate but only raised $500. Your newsletter had a 22% open rate but generated $8,000 in donations. Which one was more successful?

If you answered based on open rates, you're making the same costly mistake that's sabotaging nonprofit email programs everywhere.

Steven from a Seattle homeless services nonprofit perfectly illustrates this problem: His open rates improved by 8 percentage points (now consistently 26-28%), but his email fundraising results stayed completely flat at $15,000 per year. Great engagement, terrible results.

Here's the hard truth: Email open rates are a vanity metric that can actually hurt your fundraising when you optimize for them.

What You'll Learn in This Episode:

✅ Why open-rate optimization destroys fundraising results (and the psychological trap that keeps nonprofits focused on the wrong metrics)

✅ The 6 email metrics that actually correlate with donations:

• Click-through rates vs. open rates
• Time spent reading (not just opening)
• Response rates that generate revenue
• List quality over list size
• Conversion from email to actual donation
• Unsubscribe patterns that reveal what donors really want

✅ The case study that proves everything: One organization decreased open rates from 25% to 21% but increased email revenue by 180%

✅ 5 specific strategies to optimize for results instead of vanity metrics:

• Why "You won't believe what happened" subject lines kill long-term engagement
• How to write subject lines that attract donors, not browsers
• The segmentation strategy that turns casual subscribers into committed supporters

The Bottom Line:

A smaller list of engaged supporters will always outperform a larger list of casual observers. Opens don't pay the bills—conversions do.

Perfect for: Communications directors, development professionals, and anyone frustrated that their "great" email metrics aren't translating into actual fundraising success.

The wake-up call your email program needs: Stop celebrating the wrong numbers and start measuring what actually moves your mission forward.